Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and the operator of watudo ("watudo", "we", "us"), the AI organizational operating system available at app.watudo.com and related web, mobile, or desktop clients (the "Service"). Notices and legal correspondence: hello@watudo.com.

By creating an account, accepting these Terms (including via checkbox at sign-up), joining an organization, or otherwise using the Service, you agree to these Terms and our Privacy Policy, which is incorporated by reference. If you use watudo on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes that entity.

Enterprise customers may request a data processing addendum (DPA) where required for their compliance program; contact hello@watudo.com.

If you do not agree, do not use the Service.

watudo helps teams turn conversations into tasks, approvals, decisions, knowledge, CRM workflows, and related collaboration. We may add, change, or retire features as the product evolves. We will try to avoid disruptive changes without notice when practical, but we do not guarantee that any particular feature will remain available forever.

The Service is currently offered as a beta (or may include beta or experimental capabilities). Beta features are provided as-is, may be less stable than generally available features, may change or be withdrawn without notice, and may not include the same support, uptime, or data durability commitments as a fully generally available product. You use beta features at your own risk.

You agree to:

• Provide accurate registration information and keep it updated
• Keep your credentials confidential and notify us of suspected misuse
• Use the Service only for lawful purposes
• Be responsible for activity that occurs under your account

You must be at least 16 years old (or the age of digital consent in your region, if higher) to use watudo.

Most watudo usage happens inside an organization workspace. Organization owners and admins control membership, roles, integrations, billing settings (where applicable), and workspace configuration. They are responsible for:

• Who they invite and what permissions those people receive
• Content stored in their groups, tasks, CRM records, portal access, and files
• Compliance with their internal policies and applicable law

Client or portal users invited by an organization access only what that organization grants them. If you leave an organization, content you contributed may remain in that workspace under the organization's control.

You (or your organization) retain ownership of messages, tasks, files, and other materials you submit to watudo ("Customer Content").

You grant watudo a limited, worldwide, non-exclusive license to host, store, process, transmit, display, and otherwise use Customer Content solely as needed to provide, secure, maintain, and support the Service for your organization — including indexing for search, generating notifications, backups and reliability, and running optional AI features when enabled for your workspace.

We do not use Customer Content to train shared or foundation AI models for general use across customers, and we do not sell Customer Content. We may use aggregated or de-identified insights that do not identify you or your organization to improve reliability and product quality, as described in our Privacy Policy.

You represent that you have the rights needed to submit Customer Content and that it does not infringe others' rights or violate law.

watudo may offer AI-assisted features such as message analysis, task suggestions, decision briefs, transcription, and related automation. These features:

• Are assistive — not legal, financial, medical, or other professional advice
• May send relevant Customer Content to configured AI subprocessors (for example OpenAI) solely to generate the outputs you or your organization requested
• Can be inaccurate or incomplete; you remain responsible for reviewing important actions before relying on them

Organization admins may control which AI capabilities are available in their workspace where the product supports that. AI processing of Customer Content is not used to train shared foundation models for other customers.

You may not:

• Probe, scan, or attempt unauthorized access to the Service or related systems
• Interfere with or disrupt the Service, including via malware or abusive automation
• Use watudo to harass, defame, or violate others' privacy or intellectual property
• Upload unlawful, harmful, or deceptive content
• Resell, scrape, or systematically extract the Service except as allowed by an API or written agreement
• Misrepresent your identity or affiliation

We may investigate violations and take action we reasonably believe is necessary to protect watudo, our users, or third parties. If you believe content on the Service infringes your copyright, contact hello@watudo.com with enough detail for us to identify the material and respond.

watudo may offer free, trial, and paid plans. Paid plans are billed according to the pricing, seat limits, and terms shown at purchase or in your organization's admin settings. Unless we state otherwise in writing or at checkout:

• Fees are charged in advance for each billing period
• Paid subscriptions renew automatically for successive periods until cancelled by an organization admin through available account controls or by contacting us
• Cancellation stops renewal at the end of the then-current paid period; you keep access through that period unless we state otherwise
• Downgrades take effect at the end of the current paid period unless we state otherwise
• Fees are generally non-refundable except where required by law or expressly stated by us
• Taxes, duties, and similar charges may apply based on your location and will be your responsibility unless we collect them
• Seat or usage overages may be billed according to the plan then in effect

Failure to pay may result in suspension or reduced access until the account is current. Trial periods end automatically unless converted to a paid plan. Pricing changes for renewals will be communicated where required; continued use after the effective date constitutes acceptance of the new pricing for the renewal term.

The Service may let you connect webhooks, outbound integrations, email providers, AI providers, push services, or other third-party products. Those connections are optional and controlled by your organization.

• Third-party services are governed by their own terms and privacy policies — not these Terms
• We are not responsible for third-party outages, security, or how a third party uses data once you authorize the connection
• You are responsible for credentials, secrets, and destinations you configure (for example webhook endpoints)

watudo, including its software, branding, documentation, and look and feel, is owned by us or our licensors. These Terms do not transfer any ownership of our intellectual property to you. You may not copy, modify, or create derivative works of the Service except as expressly allowed.

Feedback, ideas, or suggestions you share about watudo may be used by us without restriction or obligation to you.

Each party may receive non-public information from the other ("Confidential Information"), including Customer Content, account credentials, product non-public features, and business terms. The receiving party will use Confidential Information only to perform under these Terms and will protect it with reasonable care.

Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known without duty of confidence, is independently developed, or is rightfully received from a third party without restriction. Disclosure required by law is permitted with prior notice where legally allowed.

You will defend and indemnify watudo and its personnel against claims, damages, losses, and reasonable expenses (including legal fees) arising from: (a) Customer Content you or your organization submit; (b) your misuse of the Service or violation of these Terms; or (c) your infringement of third-party rights — except to the extent caused by our willful misconduct.

You may stop using watudo at any time. Organization admins may remove members or cancel/request deletion of a workspace subject to these Terms and our retention practices.

We may suspend or terminate access if you materially breach these Terms, create risk for the Service or other users, fail to pay amounts owed, or if required by law. Where reasonable, we will provide notice.

After termination or workspace cancellation, we will make commercially reasonable efforts to allow an organization admin to export Customer Content for thirty (30) days where the product supports export and the account is not suspended for abuse or legal risk. After that window (or sooner if required by law or to address abuse), we may delete or de-identify Customer Content from active systems, subject to limited backups, security logs, billing records, and legal holds described in our Privacy Policy.

Sections that by their nature should survive (including ownership, licenses already exercised, confidentiality, indemnity, disclaimers, limitations of liability, and governing law) survive termination.

THE SERVICE — INCLUDING BETA AND AI FEATURES — IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, that data will never be lost, or that AI outputs will be accurate or suitable for your use case.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WATUDO AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

Our aggregate liability for claims relating to the Service will not exceed the greater of (a) the amounts you paid us for the Service in the twelve (12) months before the claim, or (b) USD $100 if you are on a free or unpaid plan.

Nothing in these Terms excludes or limits liability that cannot be limited under applicable law (for example liability for fraud, willful misconduct, or death or personal injury caused by negligence where such limitation is prohibited). In those cases, our liability is limited to the fullest extent permitted.

You may not use the Service if you are prohibited from receiving the Service under applicable export control, sanctions, or similar laws, or on behalf of any party that is. You represent that you are not located in, and will not use the Service for the benefit of, a sanctioned country or prohibited party under laws applicable to you or to us.

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice in the product or by email. Your continued use of watudo after changes take effect constitutes acceptance of the revised Terms, except where applicable law requires a different acceptance method.

• Entire agreement. These Terms and the Privacy Policy (and any DPA or order form we execute with you) are the entire agreement regarding the Service and supersede prior conflicting discussions on the same subject.
• Severability. If a provision is unenforceable, the remainder stays in effect.
• Waiver. Failure to enforce a provision is not a waiver of future enforcement.
• Assignment. You may not assign these Terms without our prior consent. We may assign them in connection with a merger, acquisition, corporate reorganization, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control (including outages of major infrastructure providers, natural disasters, war, or legal changes), provided the affected party uses reasonable efforts to resume performance.
• Notices. We may provide notices via the Service, admin email on file, or hello@watudo.com. You may send legal notices to the same address.
• Mobile apps. If you access watudo through an app store client, that store's terms also apply between you and the store operator; the store operator is not a party to these Terms and has no obligation to provide maintenance or support for watudo.
• No agency. These Terms do not create a partnership, joint venture, or employment relationship.

Except where mandatory consumer-protection or local laws require otherwise, these Terms are governed by the laws applicable at the watudo operator's principal place of business, without regard to conflict-of-law rules. Subject to those mandatory rights, courts located at that principal place of business will have exclusive jurisdiction over disputes arising from these Terms or the Service.

Before filing a formal claim, you agree to try to resolve the dispute informally by contacting hello@watudo.com and allowing thirty (30) days for a response. Nothing in this section prevents either party from seeking interim injunctive relief for IP or data misuse.

Formal registered-entity name, address, and a fixed governing jurisdiction may be updated in these Terms when published; until then, notices to hello@watudo.com reach the Service operator.

Questions about these Terms: hello@watudo.com.

For privacy-related requests, see our Privacy Policy.